Shipping policy

Effective date: September 2, 2026
This Shipping Policy applies to all orders placed on easeward.co.

1. Shipping Destinations

We currently ship to the United States only. We do not ship internationally at this time. Orders to addresses outside the US will not be fulfilled.

2. Order Processing & Fulfillment

Our products are prepared and shipped from overseas warehouses. Please allow 1–3 business days for order processing and preparation before your order ships.
Once your order is packed and handed to the carrier, a tracking number will be provided.

3. Delivery Time

Delivery time depends on the shipping option selected at checkout. Realistic delivery after shipment is approximately 6–15 business days, depending on the shipping method and destination.
Because products ship from overseas, delivery times can vary and may be affected by:
  • Carrier/port delays
  • Customs processing
  • Seasonal peak volumes
  • Weather or other service disruptions
We aim to fulfill and deliver within the ranges stated at checkout. If a confirmed order has not arrived within the estimated window plus a reasonable grace period, please contact support@easeward.co and we will investigate and provide tracking updates or a resolution.

4. Shipping Costs

Shipping costs are calculated at checkout based on the shipping option selected. Any applicable taxes or duties are the responsibility of the customer, unless otherwise stated.

5. Tracking

Every shipped order includes tracking. A tracking link will be sent to the email address on file once your order ships. Please allow up to 48 hours for tracking status to update after shipment.

6. Order Status & Delays

If your order is delayed, please check your tracking link first. If the tracking shows no movement for an extended period or you have any concerns, contact us at support@easeward.co with your order number and we will help.

7. Missing or Damaged Items

If your order arrives damaged, incorrect, or incomplete, please contact support@easeward.co within 5 days of delivery with a photo of the issue, and we will resolve it per our Refund Policy.

8. Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delivery delays or losses caused by incorrect or incomplete addresses, though we will assist where possible.

Contact Us

Easeward
513 Stewart St. Suite C
Charlottesville, Virginia 22902
support@easeward.co