Refund policy

Effective date: September 2, 2026

We want you to be happy with your purchase. If something isn't right, here is how returns and refunds work.

1. Problem? We're Here to Help

The fastest way to fix an issue is to contact us before returning anything. Email support@easeward.co with your order number and a description (plus photos) of the problem. We'll take care of it directly.

2. Refund & Replacement Window

You may request a refund or replacement within 30 days of delivery.

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:
  • Contact us within 30 days of delivery with a photo of the issue.
  • We will send a replacement at no cost or issue a full refund.
  • You do not need to ship the item back — we resolve these directly so you don't have to deal with return postage on a defective item.

4. Changed Your Mind?

If you simply no longer want the item, contact us within 30 days of delivery. We'll review your request and, where reasonable, offer a resolution. Because our products are delivered directly to you, we generally resolve change-of-mind requests without requiring you to ship the item back — but we may ask for verification that the item is unused and in its original packaging.

5. Refunds

Approved refunds are issued to your original payment method within 5–7 business days of approval. Please allow additional time for your bank or card issuer to process the credit.
If it has been more than 10 business days since approval and you haven't received your refund, contact us at support@easeward.co with your order number.

6. What We Need From You

To process a refund or replacement quickly, please include:
  • Your order number
  • A clear photo or video of the issue (if damaged/defective)
  • A short description of the problem

7. Non-Refundable Situations

Refunds or replacements may not be available when:
  • The 30-day window has passed
  • The item shows damage from misuse that isn't a manufacturing defect
  • The item is no longer in original condition (for change-of-mind requests)
We'll always explain our decision clearly when we respond.

Contact Us

Easeward
513 Stewart St. Suite C
Charlottesville, Virginia 22902
support@easeward.co